Achampong-Kyei: Exceptional Customer Service Imperative In Insurance Sector

GLICO Healthcare, a leading private health insurance provider in Ghana’s healthcare services founded by Mr Kwame Achampong Kyei, has pledged its continual support to the healthcare system in Ghana as it celebrates its customer service month in November. The company has anchored itself in the health insurance sector by providing affordable health insurance packages to the average Ghanaian and by delighting its base with innovative customer service initiatives over the years.

In an exclusive interview with the Executive Chairman of the GLICO Group, Mr. Kwame Acheampong-Kyei, he re-iterated a long-standing vision of making healthcare insurance accessible to every household. “When I founded GLICO some decades back I envisioned a future where the average Ghanaian had insurance cover that cushioned them for the many shocks of life. In the more recent period, healthcare issues have assumed new importance and this compelled the GLICO Group to enter the healthcare insurance market,” he added. As Executive Chairman of the GLICO Group, Mr Achampong-Kyei has embraced and supported the adoption of technology for insurance sales and as a means to ensure the satisfaction of existing customers of GLICO Healthcare.

Mr Acheampong-Kyei’s optimism about the health insurance sector and the direction taken by GLICO Healthcare is shared by the Scheme Manager of GLICO Healthcare, Harriet Tenge. During preliminary events to celebrate Customer Service Month, Mrs Tenge indicated that, “… in 2018 GLICO Healthcare has updated and relaunched a mobile app that provides information and resources to both prospective and existing clients and that acts as major customer service channel for the company now. In this year as well, we have also increased our social media engagement with customers and our social media platforms have become strong interfacing channels with clients who are active online.” According to her, other initiatives such as being featured on the Star Phone mobile application is one of the ways in which the company is using technology to bring efficiency to its customer service.

In a market that currently has as many as thirteen licensed operators, good customer service and innovative product development is what assures a competitive edge. According to Mrs Tenge, GLICO Healthcare has been as equally strong on developing appealing value propositions that meet the needs of various buyer segments within the market. According to her, “…our customers have benefited immensely from our portfolio of healthcare insurance services over the years. GLICO Healthcare has provided comprehensive medical services as well as supplemental health insurances, amongst other innovative propositions, to address the limitations of the National Health Insurance Scheme.”

The Group Head of Corporate Affairs and Marketing, Nana Efua Rockson, is convinced that GLICO Healthcare will continue on a strong growth trajectory because of its unique mix of product and service offerings. “The next step for us in terms of strategy is to cascade our customer service focus and intiatives to our partners across channels and to make sure the customer is delighted at every touchpoint of interaction,” she adds.

GLICO Healthcare was the first health maintenance organisation to be established in Ghana after the enactment of the National Health Insurance Act 2003 (Act 650) and for more than a decade, has offered Ghanaians affordable and quality healthcare. Currently, GLICO Healthcare operates five healthcare insurance schemes: GLICO Healthplan, Gemini Top-up scheme and GLICO Tourist Health Plan. The rest are GLICO Students Health Insurance and Sunkwa Health Insurance Plan.

To reach a majority of the public, GLICO Healthcare has collaborated with the Ghana Health Service for the use of Government Hospitals, Polyclinics, Mission Hospitals as well as Health centers nationwide. The company is among a few that offers coverage for treatment at herbal clinics and that also customizes packages on request to many reputable institutions in Ghana including non-governmental organizations as well as international and government agencies.

In 2017, GLICO Healthcare partnered with Vodafone Ghana in 2017 to provide clients with free medical consultation and advice. The objective was to make healthcare advice and consultation efficient and accessible.  The call centre operates daily between 4pm and 10pm and has served over four-hundred thousand (400,000) Ghanaians since its inception.

To culminate years of excellence, GLICO Healthcare was ranked number sixteen (16) by the GIPC Ghana Club 100 Ranking Table for 2016 and a leader in the healthcare insurance category for that year.




source: https://ift.tt/2P8pEQI
https://ift.tt/2zzbljk

Comments

Post a Comment

Popular posts from this blog

Most Ghanaians have been initiated into occultism by their Pastors – Papa Shee

Evangelist Papa Shee says most Ghanaians have been initiated into occultism by Pastors. According to him, most Pastors in Ghana currently are occults and with the way they are been celebrated by their followers, they initiate them into occult groups without their knowledge. He mentioned that Ghanaians lack knowledge and that has always been the reason why Pastors take advantage of them. Related Posts Quoting a Scripture from Matthew, Papa Shee mentioned that no one should refer to a man as his/her spiritual father because the word speaks against it. He indicated that he has come back to Ghana to open the eyes of ignorant Ghanaians so that they see the light. Source:MyNewsGh.com/Ayeh Offei-Akoto/2019 Mynewsgh.com is powered by stepra communications limited which seeks to give readers balanced and credible news from across Ghana and the world. A credible and strong brand of well-established news portal that seeks to establish a close relationship with its readers and ad...
Read more

Residents of Samreboi cry on gov’t to fix their roads

Residents of Samreboi are up in arms with the Government of Ghana over neglect of their roads. According to residents, It has become very worrying as their bad road network is affecting not only economic activities but also their social activities. Residents of the timber and Cocoa producing town in the Western Region of Ghana say they have been unfairly treated by several governments; the neglect they say they do not know what to attribute it to. A worrying feature of their roads they say is the fact that moving from Samreboi to neighbouring villages and towns become impossible especially during the rainy season hence bringing economic activities to a standstill. Residents say even though the year has been declared “Year of Roads” they are yet to see a kilometre of road being constructed. To the Youth especially, leaders in their part of the country have failed them after years of exploiting them for their own interest. They say they will advise themselves if nothing is done ab...
Read more

40 Never Looked This S3XY- Uche Jombo Shares Sultry PHOTOS To Mark Her Birthday

Image
Age indeed is just a number! READ ALSO: Just Take A Good Look At Gifty Anti And Her Daughter Sitting Pretty- PHOTO Nollywood actress Uche Jombo is plus one today and the actress has shared lovely photos to mark her 40 years in this world. READ ALSO: Happy Holiday! – Sandra Ankobiah Slays In New PHOTOS Uche says she is ready for the next decade and beyond and we have no doubts about that. 40 never looked this s3xy until Uche turned this page. We wish her the very best in life. Source: GhanaCelebrities.Com Let's block ads! (Why?)
Read more